FAQs – TradFest 2021

CONCERT STREAMING – TICKET FAQ’S

How do I book a ticket? 

You can book tickets from our website www.tradfest.ie/events 

What is the Ticket Price?

Ticket prices vary from €2.99 to €4.99 and there’s no additional ticketing fee to your ticket price. Each ticket will allow the ticket holder to stream concerts on 1 screen only. If you want to stream concerts on more than 1 screen you will need to purchase more tickets. 

Where can I watch the Concerts from? 

Concerts are available worldwide, so you can watch them from anywhere in the world. 

At what time will the Concerts be streamed? Can I watch them after the release time? 

Concerts will be streamed at 8PM (GMT – Irish Time) or 3PM (GMT – Irish Time) , however the concerts will be available to watch for 7 days after the release time, so you if you can’t make the release time you can watch them afterwards. 

 

BOOKING AND CONFIRMATION EMAILS FAQ’s 

 

How can I buy tickets to all Concerts in one Transaction? 

Yes, to buy tickets for all concerts in 1 transaction, head to any of our events links. Select the number of tickets you want for that concert and click on Place Order. In the next page you will be able to add tickets for the other concerts as well. Select the quantity of tickets you want for each concert and click ‘Please Continue’ 

Do I have to buy a Mask, CD, Book or Tickets to other Concerts to continue the purchase? 

No, these are optional add-ons to your ticket. If you do not wish to add any of these items to your purchase, please click on the ‘Please Continue’ button at the bottom of the page and continue with your purchase. 

I am having issues booking a ticket

If you are experiencing technical difficulties booking your tickets, please contact support@ticketco.events and they will be able to help you with your query. Please be aware that support is available Mon-Fri 8.30am – 5pm (GMT). 

I’ve lost my confirmation email, what do I do? 

Your confirmation email will contain your link to watch the concert. 

If you have any issues locating your confirmation email, try searching for an email from ‘TicketCoAS’ with ‘ref number’ in the subject line. If you can’t find it in your Inbox, please check your junk mail.

If you still can’t find it, go to https://tradfest.ticketco.events/ie/ie and use the ‘Find your purchased tickets’ box. Follow the instructions to get a new email set to you. Then, follow the link and ‘download’ the PDF of your ticket and find the five-digit ‘Reference code for the purchase’. Head to https://ticketco.events/stream and enter your five-digit code to access the stream.

I can’t see the TicketCo Icon (Play Screen) in the email, what should I do? 

Add Ticket Co to your safe senders list, or click the link at the top of the email to download all images.

 

STREAMING FAQ’s

 

How do I join the stream?
Your confirmation email will contain your link to watch the concert, and a ‘How it Works’ section to help you set up your stream.

If you can’t find your email and have your code, head over to the FAQ’s page to find out how you can stream the concerts.

If you are streaming the event on your laptop, phone or tablet/iPad we would suggest using Google Chrome.

If you are streaming the event on your TV, we would suggest using Chrome Cast, Screen Mirroring (Android phones and tablets) or AirPlay (for iPhones and iPads). Please be aware that the system is not supported on all Smart TV browsers, so this option might not work for you. Alternatively, you can also connect your laptop to your TV using a HDMI or via Bluetooth if your laptop and TV have this option.

If you still have issues visit the FAQ’s page which contains detailed information on how to stream in different devices. 

The live stream page is not loading 

Refresh your browser and try again.

I can just see white numbers

Then you’re in the right place! This is the countdown to the broadcast.

I’ve logged in but the picture seems frozen

You need to hit the little play icon.

There is no sound

Please click on the sound button to activate sound if there is no sound in the broadcast.

 

 

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